Nufinox (“Nufinox”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, use our platform, or communicate with us.
This Privacy Policy applies to our website, platform, and related services.
Who We Are
Nufinox is a business operations platform for professional services teams. It helps teams manage clients, work logs, meetings, costs, reports, and invoices in one connected place.
For privacy-related questions, requests, or concerns, you can contact us at office@respondohub.com
What Data We Collect
We may collect the following types of information:
Account information
When you create an account or use Nufinox, we may collect your name, email address, company name, role, login details, and other information needed to provide the service.
Business and workspace data
Users may upload, enter, or sync business data into Nufinox, including information about employees, clients, contacts, meetings, work logs, tasks, costs, invoices, payouts, and reports.
This data is controlled by the customer using Nufinox. We process it only to provide, maintain, secure, and improve the service.
Payment and billing information
Nufinox is a paid service. When you subscribe to a plan, we may collect billing details such as company name, billing address, tax information, subscription plan, payment status, invoice details, and transaction history.
Payment card details are processed by a third-party payment provider and are not stored directly by Nufinox.
Usage and technical information
We may collect information about how you use the website and platform, such as IP address, device type, browser type, pages visited, features used, log data, timestamps, and error reports.
Communication data
If you contact us, submit a form, or communicate with support, we may collect your name, email address, and the content of your message.
How We Use Your Data
We use personal data to:
provide and operate the Nufinox platform;
create and manage user accounts;
process subscriptions, billing, and payments;
provide customer support;
improve product performance, reliability, and user experience;
monitor security and prevent misuse;
communicate product updates, service notices, and important account information;
respond to inquiries and demo requests;
comply with legal, tax, accounting, and regulatory obligations.
We do not sell your personal data.
Legal Basis for Processing
Where applicable, we process personal data based on one or more of the following legal bases:
Contract: when processing is necessary to provide the service you requested.
Legitimate interest: when processing is necessary to improve, secure, and operate our service, provided that your rights do not override those interests.
Legal obligation: when we must process data to comply with applicable laws.
Consent: where we rely on your permission, such as for certain marketing communications or optional cookies.
Customer data and processor role
For personal data entered into Nufinox by customers, such as employee, client, contact, invoice, task, and meeting data, the customer is usually the data controller, and Nufinox acts as a data processor.
This means that the customer decides what data is added to Nufinox and why it is processed, while Nufinox processes that data on the customer’s behalf to provide the service.
Sharing of information
We may share information with trusted third-party service providers who help us operate Nufinox, such as hosting providers, analytics tools, payment processors, email providers, customer support tools, and security services.
These providers may only process information as needed to provide their services to us and must protect it appropriately.
We may also disclose information if required by law, regulation, legal process, or to protect the rights, safety, and security of Nufinox, our users, or others.
We do not sell personal data to advertisers or data brokers.
International data transfers
Depending on the tools and providers we use, personal data may be processed in countries outside your own. Where required, we use appropriate safeguards for international data transfers, such as contractual protections or other legally recognized mechanisms.
Data retention
We keep personal data only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, maintain security, and enforce our agreements.
Customer workspace data is generally retained for the duration of the customer’s subscription, unless deleted earlier by the customer or required otherwise by law.
After account cancellation, we may retain certain information for a limited period for backup, legal, tax, accounting, security, or legitimate business purposes.
Security
We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
Users are responsible for keeping login credentials confidential and for managing access permissions within their organization.
Your rights
Depending on your location and applicable law, you may have the right to:
access your personal data;
correct inaccurate or incomplete data;
request deletion of your data;
restrict or object to certain processing;
request data portability;
withdraw consent where processing is based on consent;
lodge a complaint with a data protection authority.
To make a request, contact us at office@respondohub.com.
If your data is controlled by one of our customers, we may direct your request to that customer.
Cookies and similar technologies
Our website may use cookies or similar technologies to operate the site, remember preferences, analyze traffic, improve performance, and support marketing activities.
You can control cookies through your browser settings. Some cookies may be necessary for the website or platform to function properly.
Service communications
We may send you service-related emails, such as account notifications, billing updates, security notices, product changes, support replies, or information related to your use of Nufinox.
Third-party integrations
Nufinox may integrate with third-party tools such as project management systems, code repositories, accounting tools, calendar services, or other business software.
When you connect a third-party integration, Nufinox may access and process data from that tool as needed to provide the requested functionality. Your use of third-party services is also governed by their own privacy policies and terms.
Children's privacy
Nufinox is intended for business users and is not directed to children. We do not knowingly collect personal data from children.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify users where appropriate, such as by email, in-app notice, or by updating the effective date above.
Contact
For questions about this Privacy Policy or how we handle personal data, contact us at: office@respondohub.com